As of early morning hours today, the post paid users have been upgraded (512->1024 - not sure about others). Some people are seeing the new package on wateen login page but still experiencing the old speeds however I can confirm that my package is now giving me full 1024 speed on downloads.
Now only if they could remove or atleast in crease the monthly 10GB limit (I'm one of the lucky persons who doesn't have signal/disconnection problems any more)...
Wednesday, June 11, 2008
Tuesday, June 10, 2008
Wateen is defining policy for PAYING beta testers
Its been a month or so since Wateen launched prepaid packages and offered more bandwidth connections at a cheaper rate. However they have done nothing so far to facilitiate the prepaid users who have been paying for their crap service for a few months now and when we call the helplines we are told "Policy is not yet defined ......".
I wish there was a method to kill over phone!
I wish there was a method to kill over phone!
Feelings of wateen users expressed by one
taken from http://www.wiredpakistan.com/forums/viewtopic.php?id=11
"I HOPE SOME ONE FROM WATEEN IS READING THIS ..
YOU GUYS ARE BUNCH OF ------ RETARDS .....WITH NO WAY OF FIXING THE SHIT WHICH YOU HAVE SHOVED DOWN THE CUSTOMERSTHROATS ...
ALL U GUYS WANT IS MONEY WITH NO CUSTOMER SUPPORT OR INFORMATION .....
Just imagine this , i have asked for the cancellation of my service in march 2008 its now the middle of freaken june and its not beendone yet , the worst part of it is that they keep on presenting the cheques which i gave them , thank GOD i stoped the payments in time .
when ever i ask the pindi franchise about them , they say we can not do anything as the ho is not sending it ....WHAT THE HELL IS THIS ...
There service managers and area managers or what ever they are called are a bunch of faggots who know nothing .... I even paid extra for the installation of jupiter and after 2 weeks of wait they say my house is out of coverage ....
what the hell .............the guys at the Pindi franchise are a little better then the Islamabad counterparts ....but still the problem is everywhere these guys know jack shit about the service ...
the cpe keeps on restaring after a while i have asked them to help me out here ,.....there is a big ???????????? on there faces as to why this is happening to customers .
I have names and tele no of there managers whom i personally contacted , now what i want to do is to send a letter to the localnewspapers as to the MOCKERY they are making of us .
Just to QUOTE one of there managers telling me this " Sales People lie for a living if he lied to you so what . Deal with it dont make an EGO issue out of this ".
lolll this is what there managers say to us .......even when they are wrong , i have asked them for a refund of my money which they have taken from me , its been 20 days now and the cpe is with me with no information from them as what they are doing .
i have called and lodged various complants , all i get is complaint no and thats it ., people call and call and thats about it ....
Whom should we talk to here ......
Who is there CEO , i doubt he knows whats happening at this level .............shameless __________
i will make it a point to destroy there so called reputation and tell all my friends and family not to use there service as they are so badddd..."
"I HOPE SOME ONE FROM WATEEN IS READING THIS ..
YOU GUYS ARE BUNCH OF ------ RETARDS .....WITH NO WAY OF FIXING THE SHIT WHICH YOU HAVE SHOVED DOWN THE CUSTOMERSTHROATS ...
ALL U GUYS WANT IS MONEY WITH NO CUSTOMER SUPPORT OR INFORMATION .....
Just imagine this , i have asked for the cancellation of my service in march 2008 its now the middle of freaken june and its not beendone yet , the worst part of it is that they keep on presenting the cheques which i gave them , thank GOD i stoped the payments in time .
when ever i ask the pindi franchise about them , they say we can not do anything as the ho is not sending it ....WHAT THE HELL IS THIS ...
There service managers and area managers or what ever they are called are a bunch of faggots who know nothing .... I even paid extra for the installation of jupiter and after 2 weeks of wait they say my house is out of coverage ....
what the hell .............the guys at the Pindi franchise are a little better then the Islamabad counterparts ....but still the problem is everywhere these guys know jack shit about the service ...
the cpe keeps on restaring after a while i have asked them to help me out here ,.....there is a big ???????????? on there faces as to why this is happening to customers .
I have names and tele no of there managers whom i personally contacted , now what i want to do is to send a letter to the localnewspapers as to the MOCKERY they are making of us .
Just to QUOTE one of there managers telling me this " Sales People lie for a living if he lied to you so what . Deal with it dont make an EGO issue out of this ".
lolll this is what there managers say to us .......even when they are wrong , i have asked them for a refund of my money which they have taken from me , its been 20 days now and the cpe is with me with no information from them as what they are doing .
i have called and lodged various complants , all i get is complaint no and thats it ., people call and call and thats about it ....
Whom should we talk to here ......
Who is there CEO , i doubt he knows whats happening at this level .............shameless __________
i will make it a point to destroy there so called reputation and tell all my friends and family not to use there service as they are so badddd..."
Monday, June 9, 2008
Wateen - not upto the expectations
Wateen Telecom launched with many expectations from both the provider itself and many customers. However, having capped packages, poor customer service, uncooperative franchise employees and poor quality of service (QoS) have negatively impacted Wateen's reputation with its customers. Initial customers, who paid upfront for the CPE had a lot of problems given that the CPE s were underpowered and locked up during bit torrent downloads. Wateen has recently introduced new cheaper packages with no compensation to its older customers earning it severe criticism for what its older customers term "unconcerned treatment of 'paying' beta testers".
http://en.wikipedia.org/wiki/Wateen
http://en.wikipedia.org/wiki/Wateen
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